Privacy Policy

1. Information We Collect

jona66 collects various types of information to provide, maintain, and improve our services, ensure platform security, and comply with legal and regulatory obligations.

1.1 Personal Information

When you register for a jona66 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP, SIM, or passport number)
• Contact Information: Email address, mobile phone number, residential address (street, city, postal code, province)
• Account Credentials: Username, password (stored in encrypted format), security questions and answers
• Verification Documents: Copies of identification documents (KTP, SIM, passport), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification

1.2 Financial Information

To process deposits and withdrawals, we collect:

• Payment Method Details: Bank account numbers, bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Deposit amounts, withdrawal amounts, transaction dates, payment method used, transaction status, and transaction reference numbers
• Account Balance: Current available balance, bonus balance, and wagering progress

1.3 Gameplay and Activity Data

We automatically collect information about your use of jona66 services:

• Betting Activity: Games played, bet amounts, win/loss records, sports bets placed (bandar bola markets including BRI Liga 1, EPL, La Liga), togel (lottery) selections, sabung ayam (cockfighting) wagers, slot games played, live casino sessions
• Session Information: Login dates and times, session duration, pages viewed, features accessed, actions performed
• Bonus and Promotion Usage: Bonuses claimed, wagering progress, bonus terms compliance, promotional offer interactions

1.4 Technical and Device Information

We automatically collect technical data when you access jona66:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution
• Network Information: IP address, internet service provider, geographic location (city and country level), timezone (WIB/WITA/WIT)
• Cookies and Tracking Technologies: Session cookies, persistent cookies, browser local storage, device identifiers
• Log Data: Access times, error logs, page load times, referral URLs, search queries

2. How We Use Your Information

jona66 uses collected information for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your jona66 account
• Process deposits and withdrawals through Indonesian banks and e-wallets
• Verify your identity and age (21+ requirement) through KYC procedures
• Facilitate gameplay across slots, live casino, sports betting, togel, and sabung ayam
• Track betting activity, calculate winnings, and update account balances in real-time
• Administer bonuses, promotions, and VIP loyalty program benefits
• Provide customer support via live chat, email, WhatsApp, and in-app messaging

2.2 Security and Fraud Prevention

• Detect and prevent fraudulent activities, money laundering, bonus abuse, and unauthorized account access
• Monitor for duplicate accounts, collusion, and prohibited betting patterns
• Enforce Terms and Conditions, responsible gaming policies, and age restrictions
• Conduct security audits and risk assessments
• Respond to security incidents and data breaches

2.3 Legal and Regulatory Compliance

• Comply with anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements
• Fulfill tax reporting obligations in applicable jurisdictions
• Respond to lawful requests from government authorities, law enforcement, and regulatory bodies
• Maintain transaction records as required by gaming regulations
• Enforce legal rights and defend against legal claims

2.4 Platform Improvement and Analytics

• Analyze user behavior to improve website functionality, game selection, and user experience
• Conduct A/B testing on features, layouts, and promotional offers
• Optimize platform performance, loading times, and mobile responsiveness
• Identify popular games, betting patterns, and market preferences specific to Indonesian players
• Generate aggregated, anonymized statistics for business intelligence

2.5 Marketing and Communications

• Send promotional emails about new games, bonuses, tournaments, and special offers
• Deliver personalized recommendations based on your gameplay preferences
• Notify you of VIP program tier upgrades and exclusive benefits
• Send important account notifications including deposit confirmations, withdrawal approvals, bonus activations
• Communicate platform updates, maintenance schedules, and policy changes

3. Information Sharing and Disclosure

jona66 does not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, Pocket Games Soft to deliver games and track gameplay
• Identity Verification Services: KYC verification providers to authenticate identification documents
• Customer Support Tools: Live chat and helpdesk software providers to deliver customer service
• Data Analytics Providers: Analytics platforms to measure site performance and user behavior

All service providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services to jona66.

3.2 Legal Obligations

We may disclose your information when legally required:

• To comply with court orders, subpoenas, or legal processes
• To cooperate with law enforcement investigations
• To respond to regulatory inquiries from gaming authorities
• To enforce our Terms and Conditions or protect jona66's legal rights
• To prevent imminent harm to persons or property

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as participating in co-branded promotions or referring friends for referral bonuses.

4. Data Security Measures

jona66 implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

4.1 Technical Security Controls

• Encryption: All data transmissions between your device and jona66 servers are protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by banks
• Data Storage Security: Personal information is stored on secure servers located in protected data centers with physical security controls, fire suppression systems, and backup power supplies
• Password Protection: Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text
• Two-Factor Authentication (2FA): Optional 2FA available for enhanced account security
• Firewall Protection: Advanced firewalls prevent unauthorized network access to our systems

4.2 Organizational Security Controls

• Access Controls: Personal data is accessible only to authorized employees on a need-to-know basis for performing their job functions
• Employee Training: Staff undergo regular security awareness training and are bound by confidentiality agreements
• Security Audits: Regular third-party security audits and penetration testing identify and address vulnerabilities
• Incident Response: Comprehensive data breach response plan to quickly address and mitigate security incidents

4.3 Your Security Responsibilities

While jona66 employs strong security measures, you also play a critical role in protecting your account:

• Create a strong, unique password combining letters, numbers, and special characters
• Never share your login credentials with anyone
• Log out of your account when using shared or public devices
• Notify jona66 immediately if you suspect unauthorized account access
• Keep your email account secure, as it's used for password resets and account notifications

5. Cookies and Tracking Technologies

jona66 uses cookies and similar tracking technologies to enhance your browsing experience and analyze platform usage.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences.

5.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account login, session management, and security features	Session or up to 1 year
Functional Cookies	Remember your preferences such as language, currency display (IDR), timezone (WIB), and game favorites	Up to 1 year
Analytics Cookies	Collect anonymous data about how users interact with jona66, including pages visited, time spent, and navigation patterns	Up to 2 years
Marketing Cookies	Track your interests to deliver personalized promotional content and measure advertising effectiveness	Up to 1 year

5.3 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling certain cookies may limit your ability to use some jona66 features, particularly account login and gameplay functionality.

6. Data Retention

jona66 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account remains active, we retain all personal, financial, and gameplay data to provide ongoing services and comply with regulatory requirements.

6.2 Closed Account Data

After you close your account (voluntarily or involuntarily), jona66 retains certain information for:

• 5 years: Transaction records, deposit/withdrawal history, betting records, and KYC documents to comply with anti-money laundering regulations and tax reporting requirements
• Indefinitely: Aggregated, anonymized data that cannot identify you personally, used for analytics and business intelligence

6.3 Deletion Requests

You may request deletion of your personal data by contacting [email protected]. We will delete data not subject to legal retention requirements within 30 days. Data required for regulatory compliance will be deleted after the mandated retention period expires.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information jona66 holds about you. This includes identity information, transaction history, gameplay records, and communication logs.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly in your account settings or by contacting customer support.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data, subject to legal retention requirements. We will delete data not needed for regulatory compliance within 30 days of your request.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (typically CSV or JSON) and transmit it to another service provider.

7.5 Right to Object

You may object to the processing of your personal data for direct marketing purposes. You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or adjusting your communication preferences in account settings.

7.6 Right to Restrict Processing

You may request that we limit how we use your personal data in certain circumstances, such as while we verify data accuracy or assess whether you have legitimate grounds to object to processing.

7.7 Exercising Your Rights

To exercise any of these rights, contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• In-App: Submit a request through your account dashboard

We will respond to your request within 30 days. Identity verification may be required to prevent unauthorized access to your data.

8. Marketing Communications

jona66 may send you promotional communications about new games, bonuses, tournaments, and platform updates.

8.1 Types of Communications

• Promotional Emails: Weekly newsletters, bonus offers, tournament invitations, VIP program updates
• Transactional Emails: Account notifications, deposit confirmations, withdrawal approvals, password resets (cannot be unsubscribed)
• In-Platform Notifications: Pop-up messages, banner announcements, personalized recommendations
• SMS Messages: Optional SMS alerts for important account activities (requires opt-in)

8.2 Opting Out

You can opt out of promotional communications at any time:

• Click the "unsubscribe" link at the bottom of any promotional email
• Adjust communication preferences in your account settings
• Contact customer support to request removal from marketing lists

Please note that even if you opt out of marketing communications, you will continue to receive essential transactional emails related to your account, such as withdrawal confirmations, security alerts, and policy updates.

9. Children's Privacy

jona66 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and close the account.

If you believe a minor has accessed jona66 and provided personal information, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

jona66 primarily serves Indonesian players, and your personal data is processed and stored on servers located in secure international data centers. By using jona66 services, you consent to the transfer of your information to jurisdictions outside Indonesia that may have different data protection laws.

We ensure that all international data transfers are protected by appropriate safeguards including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-organizational transfers

11. Changes to This Privacy Policy

jona66 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on the jona66 platform homepage
• In-app notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of jona66 services after modifications constitute acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or jona66's data practices, please contact our privacy team:

• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 via the platform chat widget
• WhatsApp: +62 812 3456 7890 (08:00-02:00 WIB)

We take privacy concerns seriously and will investigate all inquiries thoroughly. You can expect a response within 14 business days.